Privacy policy
We handle personal and health information carefully, and only to deliver and improve your supports.
Last updated: October 2026
Vital Motion Physiotherapy (“we”, “us”) is bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW). Our physiotherapists are registered with Ahpra and bound by its codes of conduct, and as a registered NDIS provider we comply with the NDIS Practice Standards.
What we collect
- Contact details and identity information for participants, families, carers and referrers
- Funding details: NDIS plans, Medicare, health fund, WorkCover, DVA or CTP claim information
- Health information: diagnoses, scans, reports, assessments and clinical notes needed to provide treatment
- Information you send through this website, including booking and contact forms
- Website usage information through Google Tag Manager and analytics
Why we use it
- To assess, plan and deliver allied health services
- To communicate with you, your family and your support team with your consent
- To prepare reports for referrers, insurers, the NDIA and other funders
- To invoice and claim for services
- To meet our legal, regulatory and professional obligations
- To improve our services and this website
Who we share it with
We share information only as needed to provide your supports and as permitted by law: with insurers, the NDIA and plan managers for funding, with your GP, specialists and other health professionals involved in your care, and with regulators where required. We do not sell personal information. Our email and website services are provided by reputable providers who process data on our behalf.
How we keep it secure
Records are stored in secure, access-controlled systems. Information sent through this site is encrypted in transit. We keep health records for the periods required by law and then securely destroy them.
Access and correction
You can ask to see or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.
Cookies and analytics
We use Google Tag Manager and analytics to understand how the site is used. You can control cookies through your browser settings.
Complaints and questions
Contact our privacy officer at physio@vitalmotion.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) the NDIS Quality and Safeguards Commission (ndiscommission.gov.au) or, for concerns about a practitioner, Ahpra (ahpra.gov.au).